What is WSJ.com Mobile Reader? The WSJ.com Mobile Reader is a mobile application that delivers The Wall Street Journal to your BlackBerry® smartphone. The WSJ.com Mobile Reader automatically updates your phone with the latest headlines, and you can save full-text articles for reading when offline, without a wireless connection. Other features include a customizable "My Stocks" tab, "My Keywords" tab to track the news that's most important to you, and "My Feeds" tab to search and add RSS feeds from other sites and blogs.
How does free registration differ from subscriber access? Registration gives you access to free articles and basic functionality. As a paid subscriber to WSJ Mobile Reader you get full access to all articles and functionality, including core business and financial news coverage, subscriber-only alerts, Heard on the Street, advanced personalization features, and more.
How do I register? From the WSJ Mobile Reader application (on either iPhone or Blackberry), you can register for free directly from the application welcome screen. Alternatively, you can register from WSJ.com full site using the 'Register for FREE' link on the top right hand side of the home page. You cannot register from the WSJ mobile website.
What is the difference between WSJ Mobile Web and WSJ Mobile Reader application? WSJ.com Mobile Website offers news and information formatted specifically for Web-enabled mobile browsers on any device. The WSJ Mobile Reader is a downloadable application offering access to a richer set of WSJ content and features. Currently, the Mobile Reader application is available on iPhone and BlackBerry devices.
I have registered, but I get a 'Confirm Email' message when attempting to log into the Mobile Reader application? The message you received is a reminder that in order to log into the WSJ Mobile Reader application, you'll first need to validate your email address. To do so, simply click or tap on the link included in the validation email we sent to you when you registered for the Mobile Reader app.
How long are my user ID and password credentials stored? For the WSJ Mobile Reader application, you only need to sign in with your user ID and password once, and then your credentials will be saved until you sign out. If you're a subscriber, your credentials will be periodically verified. If your access expires, you'll revert to free registered access.
I have forgotten my WSJ password. How do I reset or change my password? If you have forgotten your WSJ password, click or tap the 'Forgot Password' link on the Login page and follow the instructions for entering the email address associated with your WSJ account. We'll e-mail you a link to a page where you can create a new password.
How do I change my WSJ user ID? Please contact WSJ customer support via email or by phone to request changes to your mobile account information. You can email at mobilereader@wsj.com or call us at 800-765-7395.
Where can I find payment history, expiration date, and billing information for my Mobile Reader account? Please contact WSJ customer support via email or by phone to receive an account status of your WSJ subscription. You can email at mobilereader@wsj.com or call us at 800-756-7395.
How do I log out? After you log into your account, you can easily log off by: 1) Scroll to the far right 'Help' tab and then click or tap on the 'Log Off' button; 2) Click or tap the Blackberry Menu button and choose 'Log Off' button
What phones are supported by WSJ Mobile? Supported Devices include:
BlackBerry® Bold™
BlackBerry® Curve™
BlackBerry® Pearl™
BlackBerry® Storm™
BlackBerry® 8700 Series
BlackBerry® 8800 Series
What content is available on the Mobile Reader? WSJ.com Mobile Reader features business, finance and technology news and analysis, opinion columns and lifestyle articles from WSJ.com, as well as other WSJ Digital Network sites including MarketWatch.com, Barrons.com and AllThingsD.com.
How can I find symbols and add international stocks to My Stocks? From the My Stocks tab, select "Configure tab," then scroll down to the "Add symbol(s)" button. Use the stock's exchange-provided symbol, and select a market from the dropdown menu. If you don't know the symbol, you can find a
symbol directory here .
How do I enter quotes for Chinese stocks? Chinese stock quotes are handled differently than quotes for other markets. From the My Stocks tab, select "Configure tab," then scroll down to the "Add symbol(s)" button. Use the stock's exchange-provided symbol and add a suffix for the specific Chinese market: ".SH" for Shanghai and ".SZ" for Shenzhen. For instance, PetroChina's symbol would be entered as 601857.SH. You needn't change the market dropdown; enter Chinese stocks using the default dropdown setting of "U.S. Markets".
How do I add indexes, bonds, commodities and currencies to My Stocks tab? Key market indicators are configured to display on My Stocks automatically. To add more, from the My Stocks tab, select "Configure tab," then scroll down to the "Symbol Directory" button to find symbols. Hit back, and use the "Add symbol(s)" button to enter a symbol. Always select "U.S. Markets" from the "Select a Market" dropdown menu.
Does the WSJ.com Mobile Reader have the same articles as the WSJ.com site? The articles you see on the Mobile Reader are the most recent articles from WSJ.com. Additional articles and features are available on WSJ.com.
What sections of WSJ.com are available on the Mobile Reader? WSJ.com sections that are available on the Mobile Reader are:
What's News
Tech
Opinion
Life (features articles from the Personal Journal section)
Columns (includes blog posts from WSJ.com, Barrons.com and AllThingsD.com)
Most Popular (incorporates Most Viewed and Most Emailed features on WSJ.com)
What content is featured in the MarketWatch tab? This tab features real-time market news and information provided by MarketWatch.com, a site that is part of The Wall Street Journal Digital Network.
Why do I get a "406 error" on the installation page? Your company may have BlackBerry® Enterprise Server (BES) installed that restricts installation of third party applications.
I've installed the Mobile Reader, now how can I find it again? The placement of the "WSJ" icon for the mobile reader can vary: some phones place it in the "Games" menu, some place it in the "Games & Apps" menu and others place it in the "Applications" menu. Some phones ask you during install where you would like to place it.
What are the WAP Gateway settings for in the Personal version? If you use your BlackBerry® outside of a company, then you must rely on your cell phone carrier's WAP gateway instead. In order for WSJ Mobile to work correctly, you must choose your carrier from the list provided in the application. If you can't find your carrier listed, then you need to select "Other" and enter your gateway information you recieved from your carrier. If you need a username to authenticate, then you can enter that as well. Here is a list of carriers and their settings. If you do use a carrier setting that's not in the application, let us know in the forum and we'll add it in the next version.
Why do I get a 502 error? By default a WAP gateway and the BlackBerry® Enterprise Server (BES) limit the amount of data that can be downloaded in one request to 128K bytes (about 400 articles). During an Update, if the phone requests more than this amount, then you will sometimes get this error. You can change the maximum number of articles downloaded for feeds or turn off downloading logos to get the size under 128k. This can be done via "Settings -> Download" on the phone. Tip: If you use a BlackBerry® Enterprise Server, this value can be increased (assuming you can influence an Administrator to change it on your behalf!)
Why do I get the following Error message: "Communication error: java.io.IOException"? You may receive this error if your phone doesn't have a valid Internet connection. Please call your carrier to confirm that you have a data plan.
Why do I get an error message and what do I do when it happens? You may receive communication errors while using the service when your device has limited or no connectivity to the data network. To resolve this issue, change your location.
Why can't I find full stories I downloaded? The full story was deleted from your device to make room for newer articles. To view the deleted story again, click "Full Story." To increase your cache size, go to "settings" -> "Cache" -> "Maximum" -> "Full story data stored"
How can I search for articles? Select "Search" -> Enter the word you want to find -> Select "Search".
What does "Send" do? Send allows you to share articles with your friends and colleagues. You can access your contacts, send an article to yourself, or enter an email address.
What does "Full Story" do? Full Story allows you to download the full story for viewing either online or without a wireless connection.
How can I make the text bigger? WSJ Mobile supports a variety of font sizes. These can be changed via the Settings -> Screen font.
Can I download multiple articles at a time? You can download 10 stories at a time by going to Refresh Articles -> Get 10 full stories.
How can I configure my tabs? Select the tab you want to configure, go to "Configure tab" -> select the feeds -> save changes.
How do I keep my backlight on when reading and article? On your device go to "Settings", than select the backlight icon. Here you can set the length of time to leave the backlight on when your device is not in use. Remember that the longer the backlight stays on, the sooner you will need to charge your device's battery.
